“From challenges with scaling Product Operations to customer-centric strategies - this is a goldmine for anyone looking to boost their product operations game. It's a clear, actionable guide that doesn't just tell you what to do but also equips you with the how. A must-have for dynamic teams aiming for sustainable growth!"
Eugene Shultiskyi, Product Operations Lead at Deel
The ultimate product operations course.
The most comprehensive product operations course around, Product Operations Certified: Core will set you and your team up for a lifetime of success.
On the day, a product ops expert will take you through the accredited curriculum to arm you with the theory and frameworks (along with some seriously interesting real-life case stories) to tackle all challenges that come with product ops, giving you confidence and know how.
What you'll get.
🔥 Absorb the most extensive curriculum that'll enhance your knowledge and skill set on product operations. Fact.
🔥 Official accredited certification if you pass all the exams that are certain to spice up your professional portfolio.
🔥 Chance to connect and work alongside like-minded product pros in person.
🔥 Access to invaluable bonus footage and all course content for life - even fresh updates.
🔥 Access to 20+ templates and frameworks.
🔥 Free drinks and a chance to pick your instructor's and fellow peers' brains.
Live in-person
Meet in person for a one-day certification workshop taught by an industry expert and absorb the knowledge of like-minded product pro's.
Group activities
Endless networking, lots of opportunities to ask questions, engaging group activities and time to pick the brains of your peers.
Official certification
After your learning, you’ll be Product Operations Certified (provided you pass the exams).
How it works.
👩🏫 We meet in person where your instructor, a leading Product Ops expert, will take you through the program, with real-life examples.
❓ Throughout the learning, there'll be lots of opportunities to ask questions and take part in group activities.
🍹 Want to pick your instructor's brain? Join them for informal drinks after the day's up (included in the price).
🎥 After your class, you’ll be given access to the entire course on-demand, as well as bonus footage, for life.
🔖 After you've completed your exams? You’ll be Product Operations Certified.
Did you know...
Whether you're new to product operations or have a few years of experience up your sleeve, this course will not only guide you through every single pillar of the product operations fuction, it’ll equip you with unlimited real-life, tried and tested techniques and case studies.
Product-Led Alliance is home to the world's largest product community, and every course we create is built on the experience, knowledge, and success of the masses.
Expect to learn first-hand from industry heavyweights like LinkedIn, Uber, Booking.com and Pinterest from start to finish.
Why get certified in person? 👇
"It was incredibly helpful to hear real-life examples from the speaker and other classmates to help make the information tangible and transferable."
"The breakout sessions and real-world examples from the instructor and other group participants were so valuable."
"The examples and bottlenecks that Chris was describing were so familiar to us based on what I experienced in our organization."
Learn from industry expert, Chris Butler.
Chris Butler is a product manager, writer, and speaker. He facilitates critical decision making for teams that build new and innovative products. Chris focuses on bias, uncertainty, and randomization to help build more robust and resilient teams.
He's been a product leader at Google, Microsoft, Facebook, Cognizant, KAYAK, and Waze. He created techniques like Empathy Mapping for the Machine, Animistic Design Mapping, and Confusion Mapping to create cross-team alignment while building AI products. Most recently he has been working through the application of adversarial mindsets to product development.
Psst. We do group rates too...
If you're looking to get a team of three or more certified, then speak to Matt about team rates at [email protected].
P.s. If you need help convincing the boss, we've done the hard part for you.
Course curriculum
- Key responsibilities of product operations (5:53)
- Key skills for product operations (2:51)
- How to land your first product operations role (5:29)
- Adding value in your first 30 days (5:13)
- Adding value in your first 60 days (2:50)
- Adding value in your first 90 days (1:22)
- The product operations career ladder (5:06)
- Key takeaways (3:25)
- Exam
- Time to reflect
- Problems that product operations solves (3:29)
- Understanding business goals and objectives (5:26)
- Role of product operations in strategic planning (5:45)
- Case studies of strategic product operations (0:39)
- Case Study #1 - Tech startup scaling operations (2:38)
- Case Study #2 - Retail company adopting e-commerce (3:19)
- Case Study #3 - Healthcare company introducing new technology (5:12)
- Owning and maintaining tech stacks (3:49)
- Coursework (0:47)
- Key takeaways (1:29)
- Exam
- Time to reflect
- Fireside Chat - Nithya Ramesh, Product Operations Group Lead at Deel
- Communication strategies (7:43)
- Communication across the product lifecycle (6:39)
- Improving customer experiences (5:23)
- Gathering and incorporating user feedback (8:52)
- Building a user-centric product (6:32)
- Tools for managing customer feedback (6:26)
- Key takeaways (2:40)
- Exam
- Time to reflect
- Fireside Chat - Aanchal Jain, Senior Product Ops Manager at Uber
- What is the product development lifecycle? (2:00)
- What is the product development lifecycle? (Expanded)
- Stages of the product lifecycle (13:59)
- Best practices for lifecycle management (8:32)
- Metrics in product operations (7:58)
- How to calculate metrics
- Coursework (0:46)
- Key takeaways (2:03)
- Exam
- Time to reflect
- Fireside Chat - Holly Holbrook, Product Operations Manager at Nylas
- Types of data used in product operations pt. 1 (7:25)
- Types of data used in product operations pt. 2 (6:45)
- Data analytics and tools (5:20)
- Strengthening feedback loops (4:06)
- Run better experiments and improve your growth
- Translating data insights into action (8:35)
- Integrating new tools into existing workflows (5:29)
- The role of automation and AI in product operations (4:25)
- Tools for product operations responsibilities (4:01)
- Coursework (1:13)
- Key takeaways (3:23)
- Exam
- Time to reflect
- Case Study - Silky Raj, Senior Manager, Product Management Operations at LinkedIn
- Product operation systems (6:36)
- Lean product development (7:08)
- Customizing frameworks for organizational needs (6:34)
- Principles of change management (5:49)
- The role of product operations in leading change (3:43)
- Urgent vs important (4:51)
- Regulatory compliance (4:55)
- Coursework (0:59)
- Key takeaways (3:18)
- Exam
- Time to reflect
- Fireside Chat - Shashank Bharath, Lead Product & Operations at Pintrest
- Case Study - Diana Soler, Director of Product Ops & Services Enablement at Assent
FAQs.
Q: Who’s this course for?
A: This course is for anyone wanting to move into product operations, wants a refresher, or you’ve only been in the role for a short while. You’ll gain all the knowledge and insights to master product ops like a pro.
Q. How does the course work?
A. Upon enrolling, you will get access to your student dashboard with welcome information and any necessary pre-reading. We'll keep you updated about your course timings and locations.
On the day, you'll have the opportunity to learn from our expert as well as interact with your peers both in the classroom and afterwards at the drinks reception. Then, you'll have lifetime access to our OnDemand course content, including the exams, which you will need to take for your official certification.
Q: Will I get certified on the day?
A: You will receive a certificate of attendance for joining our workshop but to receive full certification, you’ll need to pass all exams in the student dashboard. But don’t worry! You’ll be able to complete these at your own pace and you’ll become Product Management Certified!
Q. What happens if I don’t pass the exams?
A. If you happen to fail the first time, no worries! You'll have the chance to retake the exam. But if, unfortunately, you don't pass on the second try, you won't receive the certificate. It's not the end of the world, though! You'll still gain a ton of knowledge from the course. Plus, you'll have lifetime access to the course materials, so you can always go back and brush up on the parts you missed out on.
Q. How long will I have access to the course content?
A. Once you pay for the course, you'll have unlimited access to all the content for life! There are no additional charges or limitations.
